High-End Appliance Repair FAQ

Yes. An adult needs to be present to give access, approve the work, and receive the completed repair.

Not necessarily. If the unit is sparking, smoking, or leaking water, cut power at the breaker and shut off the supply valve. Otherwise leave it as it is, since a fault we can observe is easier to diagnose than one that has been reset.

Clear access to the appliance and, for refrigeration, plan for the possibility that the unit will be off for part of the visit. Beyond that, nothing.

The brand and model number, what the appliance is doing, and when it started. Our contact page has a short guide on where the model number is located on each appliance type.

It depends on the unit and the fault, and we will give you the honest answer after the diagnosis. A built-in refrigerator that cost $9,000 is usually worth repairing well past the point where a $700 unit would not be. If the numbers do not work in favor of the repair, we will say that too.

No, we do not. Our clients are private homeowners. That is who we are set up for, and it shapes how we schedule and how we work inside a house.

We serve 12 Orange County cities: Aliso Viejo, Costa Mesa, Dana Point, Huntington Beach, Irvine, Laguna Beach, Laguna Hills, Laguna Niguel, Mission Viejo, Newport Beach, San Clemente, and Tustin.

Built-in refrigerators and freezers, beverage coolers, ranges, ovens, cooktops, dishwashers, washers, and dryers.

No, we do not. Our focus is built-in and high-end units, and that specialization is the reason we are useful. If a job falls outside what we do well, we will say so rather than take it on.

Sub-Zero, Wolf, Viking, Thermador, GE Monogram, Miele, KitchenAid, and Bosch.

Contact us and we will come out. If the fault falls within the warranty period on the work we did, there is no charge for the return visit.

It depends on the brand and the component. Common parts for the eight brands we service are usually available quickly. Less common boards and sealed system components can take longer, and we will tell you the expected timeline when we order.

No, and this one is firm. We do not install parts of unknown origin, including components supplied by clients or third-party sellers. If we cannot verify where a part came from and what condition it is in, we cannot stand behind the repair or the warranty on it.

Call (949) 303-7711 or send a request through the site. We confirm the brand, the model, and what the appliance is doing, then give you a time window that fits your schedule.

In most cases within one to two business days, depending on your city and how the schedule looks that week. When you call, we will tell you the realistic window rather than the optimistic one.

A window. Built-in repairs do not run on a fixed clock, and a unit that needs an extra hour gets it. We would rather give you an honest window than a precise time we cannot hold.

Requests that arrive in the evening or on Sunday go into the queue for the next business morning. Our hours are Monday to Friday 8:00 AM to 6:00 PM and Saturday 8:00 AM to 3:00 PM.

Yes, we do. Saturday from 8:00 AM to 3:00 PM. Sunday we are closed.

No, you cannot. 1181 Spectrum in Irvine is a mailing address only. We are a mobile service and all work happens at your home.

$79 for one appliance. If you want a second appliance looked at during the same visit, the diagnosis for both is $99.

Yes, it is. The service call fee is waived when the repair is completed.

Labor is priced by the type and complexity of the work, not from a flat rate card. A control board replacement and a sealed system repair are different jobs and the invoice reflects that. Parts are billed separately.

Yes, you will. After the diagnosis you get the scope and the price, and nothing proceeds without your approval. You are free to decline after the diagnosis and pay only the service call.

Not reliably, and we would rather not guess. The same symptom on a built-in refrigerator can point to a $200 repair or a $1,400 one. What we can do on the phone is tell you which failures are common on that model and what the range tends to look like.

Yes, we do. New customers and seniors each get $50 off labor. Details and conditions are on our offers page.

12 months on OEM parts and 6 months on labor, on every completed repair.

OEM parts sourced for your specific model. On built-in appliances the correct component often comes down to a single digit in the model number, which is why we ask for it up front.